Outbound Call Center
Busy and always on the move, today's prospect is no easy target. So, how can your call center stay in front of its intended audience? At nethawk, our outbound software was built with you and your agents in mind. Increase talk time, improve contact rates and connectivity, lower operational costs, and raise the overall performance of your contact center with our complete cloud software solution.
Our call center solution helps agent generate leads effectively. All data from customers can be collected through customizable forms. You can also set callbacks for customers occupied at the moment to talk later at a favorable time so you never miss a potential customer. Based on this data you can generate reports which ultimately help you take business decision.
Effective and efficient lead generation means attracting more customers which leads to more sales in less time. This will increase your agents' productivity which will help you grow your business.
Let the software dial numbers automatically for you. Saving time wasted in dialing manually. You can load leads from excel/csv spreadsheet. Our auto-dialer will take care of dialing numbers automatically and connecting answered calls to the agent achieving maximum efficiency.