CRM Solutions

CRM Solutions

Custom CRM Development

Tailored Solutions for Your Business Needs by NetHawk

When it comes to delivering impeccable CRM development solutions, look no further than NetHawk. With an illustrious track record spanning over 15 years, we possess the expertise to craft a bespoke software solution that perfectly aligns with your unique business requirements. Whether you're in need of a comprehensive custom CRM built from the ground up or seeking to enhance the functionality of an existing CRM platform, our services are designed to provide you with the utmost flexibility and effectiveness.

Introduction to NetHawk

At NetHawk, we take immense pride in our custom CRM development services. Our goal is to create CRM systems that not only meet but exceed the specific demands of your business. In a world where data collection spans multiple channels and personalization is key to customer satisfaction, our CRM solutions are tailored to handle these challenges with finesse. Our focus is on optimizing operational efficiency and elevating the customer experience through smart, customized solutions.

CRM Solutions Designed for You

Why Choose NetHawk for Your CRM Development Needs:

When you partner with NetHawk for your CRM development needs, you're not just getting a development team – you're gaining a strategic ally. Here's why our CRM development services stand out:

Proven Portfolio:
With a robust portfolio of over 40 successful CRM projects, we have a track record of delivering results for businesses across various industries.
Powerful Partnerships:
We've established partnerships with CRM software giants such as Microsoft and Salesforce, which allows us to harness cutting-edge technologies and best practices.
Industry Expertise:
Our team understands the intricacies of customer data processing and regulations across more than 30 industries, ensuring that your CRM solution is compliant and effective.

Advantages of Our Services

The Ultimate Perk of a Custom CRM – Empower Your Business with Tailored Functionality

  1. Marketing Effortlessly oversee event-triggered, precisely tailored campaigns spanning diverse marketing and advertising channels.
  2. Lead Capture Seamlessly link your CRM to every lead generation source, freeing yourself from the burdensome task of manual lead registration.
  3. Sales Enhance lead processing speed and quality with real-time AI support. Attain comprehensive visibility across an end-to-end sales pipeline, empowering your sales team to optimize daily efficiency.
  4. Customer Service Establish an efficient contact center featuring multi-channel case capture, rule-based case routing, and swift agent access to a comprehensive knowledge base.
  5. Field Service Enhance your field workers' efficiency during on-site visits, optimizing their performance and boosting customer satisfaction.
  6. Customer Self-Service Provide customers with quick access to solutions for common challenges, reducing the workload on your customer service team.
  7. CPQ and Billing Efficiently manage pricing data, including multiple price books, seasonal discounts, and automated quote and invoice generation.
  8. Order Fulfillment Support various order fulfillment scenarios, optimize order routes, and effectively handle order returns.
  9. Customer Feedback Management Implement surveys to collect feedback and analyze customer sentiment in real time.
  10. Reporting Identify optimization opportunities and support data-driven business planning using intuitive reports.

Addressing Common Queries

The Path to Custom CRM Development is Packed with Advantages. Let's Explore!

Embarking on the journey of custom CRM development may raise questions. We're here to address common concerns:

  • Investment and ROI: While custom solutions might seem more expensive initially, the long-term ROI often far outweighs the upfront costs due to increased efficiency and tailored functionality.
  • Timelines and Deployment: Our well-structured development process ensures that timelines are met without compromising on the quality of the end product.
  • Data Security: We prioritize data security, adhering to industry best practices and employing robust security measures to safeguard your information.

Service Flexibility

Whether Custom or Customized, NetHawk Delivers Tailored CRM Excellence:

NetHawk offers two primary service options, each tailored to meet your specific needs:

  • Custom CRM: If your business operates on unique workflows and processes, a fully custom CRM developed from scratch ensures every aspect is aligned with your requirements.
  • Customized CRM Platform: If you're already using a CRM platform, we can enhance its capabilities through personalized features, ensuring that it caters to your evolving needs.

Development Process

Navigating Our Custom CRM Development Journey: Systematic and Swift

Our custom CRM development process is designed to be comprehensive, organized, and efficient:

Discovery Phase

  • Purpose: Thoroughly assess your existing processes encompassed by the CRM, identifying manual tasks, bottlenecks, and time-intensive activities.
  • Approach: Identify opportunities for process enhancement and optimization.
  • Requirement Gathering: Employ interviews and comprehensive business process analysis to elicit CRM requirements.
  • Data Connectivity: Determine external and internal data sources that the CRM will interface with.
  • User Understanding: Develop insights into the hierarchy and needs of future CRM users.

CRM Conceptual Design

  • Goal: Craft usage scenarios tailored to distinct CRM user roles.
  • Blueprint: Develop a functional specification and integration plan.
  • Architectural Documentation: Detail the optimal programming tools and technologies for individual components within the CRM architecture.
  • Project Projection: Estimate project timeline and associated costs.

CRM Development

  • Execution: Realize planned functionality, whether through CRM platform customization or the ground-up construction of CRM functional modules.
  • Seamless Integration: Establish APIs to seamlessly integrate the CRM with other core business systems.
  • Rigorous Testing: Validate CRM functionality, integration, compatibility, security, and user-friendliness.
  • Successful Launch: Once the CRM's quality is assured, execute a smooth and confident live deployment.

Ongoing CRM Support

  • User Enablement: Provide comprehensive user training and promptly address user inquiries and concerns.
  • Support Services: Upon request, offer L1-L3 support services.

2>Investment Details

Curious About the Cost of Custom CRM Software?

The cost of a custom CRM software solution can vary based on several factors, including scope, customization complexity, integrations, data migration, and ongoing support requirements. As a rough estimate:

  • For businesses with 10+ team members, the starting investment is around $15,000.
  • For enterprises with 1,000+ employees, the investment can range from approximately $250,000 and beyond.

Our Successful CRM Projects

Diverse Objectives, One Solution - Demonstrated through Our Client Engagements

We've had the privilege of assisting businesses across diverse sectors in achieving their CRM goals. Our case studies serve as testimonials to our dedication and expertise in delivering tangible results.

Client Testimonials

Voices of Satisfaction - Clients Speak About Their Experience with NetHawk

Our clients' satisfaction is the measure of our success. Here are some voices from the businesses we've partnered with:

  • NetHawk's customized CRM solution revolutionized our customer engagement strategy.
  • The flexibility and scalability of the CRM have been invaluable as we've expanded our operations.

Empower Your Business with a NetHawk-Crafted CRM:

  • Comprehensive functionality tailored to your needs
  • Enhanced team productivity
  • Built to scale for future requirements

Experience the power of a custom CRM solution with NetHawk. Contact us today to discuss how we can elevate your business operations and customer experiences.