Business Process Outsourcing
NETHAWK'S INBOUND CALL CENTER SOLUTION
It’s often a difficult task for organizations to successfully run a call center without major or minor hitches. However, corporate organizations in Pakistan are advantaged because they can now leverage on Nethawk’s Inbound call center solution to provide unmatchable customer service to their numerous clients locally and internationally. This is because Nethawk’s call center software has been exceptionally designed to provide users/agents with a comprehensive understanding of their customer’s needs at all times.
The Nethawk's Inbound call center solution was designed to seamlessly integrate with any organizations structure with the ability to serve the highest traffic and deliver unraveled customer service to the hottest lead, giving you the results that you strived for. It doesn’t matter the complexities of the departmental shape, the Nethawk’s Inbound Call Center solution is designed to be flexible and easy to use with exceptional functionalities to manage all your organization’s inbound calls.
Because Nethawk's call center software is hosted over the cloud, the call center agent/user cannot experience network limitations as they have all the features to handle inquiries, complaints, and assignments from any part of the world.
The Nethawk's Inbound Call Software is recommended to organizations and businesses in Pakistan because of its affordable cost of operations which helps to eliminate high operational cost charged by other proprietary software’s on the market.
After Sales Service
After purchase, we guild you all through installation and we also give you a year warranty (input duration) as we assume responsibility for all maintenance and upgrades. Getting our software will reduce the strain on your IT department because our technical staff members will always be there for you.
As a call center manager, you need Nethawk’s Inbound call software comprehensive historical metrics which can enable you effectively manage your call by evaluating the performance of each call agent, campaign, department, team and entire organizational data.
Procedure To Implement Nethawk’s Inbound Call Center
First Step – provision of tenant – cloud or on-premise integration which can be used to operate the call center without the installation of Java-based applications.
Second Step – online Frog-jump program designed to teach managers how to create new agent accounts, upload IVR messages, define call flows and establish queues.
Third Step – after set up, you can integrate more than 800 numbers for a start and your call center is ready.
EXCLUSIVE FEATURES OF NETHAWK'S INBOUND CALL SOFTWARE
Integrated Business Tools
Nethawk is integrated with unique business tools that enable the agents to have a comprehensive overview of the customer. This is one-of-a-kind software that can be integrated with third party software like Zendesk, Salesforce, SugarCRM, etc. to give the agent a 360-degree view of the customer. With the exceptional customization features of Nethawk software, the agent can have access to the customers call logs, previous tickets, cases, chat transcripts and more. This will enable the call agent to be more effective and efficient in handling customers complaint.
The Total ownership cost of other software’s will be drastically reduced as Nethawk’s software can be integrated into different platforms. This will reduce the organization’s operational cost and also increases the average response time of the customer service department.
Optimization Of Customer's Experience
The overall productivity of agents can be improved for when they make informed decisions thereby optimization customers experience and satisfaction which contribute to the bottom line of the company. With Nethawks’ unique inbound software, agents can receive calls from their desktops while processing customers requests. This will significantly optimize customers experience.
The resilience and durability of Nethawks’ Inbound call software enable agents to enjoy uninterrupted services – with in-built capabilities to store data in case of hardware failure or network failure. This will enable any organization to provide 24/7 customer service to their numerous customers.
Real Time Metrics Capabilities
The real-time metrics feature of Nethawk’s Inbound calls software provides adequate data to the agents like average wait time, longest wait time, number of available agents, etc. it’s a favorable utility feature for call center managers who may use it to make strategic in-the-moment decisions for the betterment of the company.