CRM Integration

Our CRM integration help your agent monetize every call they receive. Your customers will be delighted when they find that agents knows them personally, greet incoming call with customer name. You become 360 aware with customer on call in one go. Everything like customer queries, quotes, support tickets on one unified page in front of agent screen. Our out of the box CRM integration increase agent performance many folds and also align call center with overall workflow.

  • Single interface for both application to sign in
  • Click to dial feature available in CRM screen
  • For each incoming call web interface screen match CLI with DB record and shows information
  • Both application on one unified page as tabs so easy to switch between both
  • CDR (Call Detail Record) as part of CRM call logging

Key benefits of CRM integration for Your call center

  • Increase Agent efficiency
  • Minimum hardware requirements mostly same server on which Call center suit runs
  • Turn your organization into more responsive and customer aware (history etc)