Disaster Recovery and Backup
No matter how reliable and robust in-house call center solution is, a business-continuity plan is an indispensable. All business require back up plans regardless of size and nature. Of course some call center are more mission critical than other they may need more layers of services.
Think of your call center a bridge between your employees and customers. This bridge is affected by many factors natural and man-made such as:
- Power outages
- Calls load
- Telco ISB failure etc
We have build up a Network of Call centers across Pakistan and abroad to help you continue your business operations. You can chose us as your rescue team Each of our backup system or call center is built with highest standards to help you continue your operations with 99.999 reliability We have UPS, and redundant telco and internet arrangements to support you stay available.
Our back-up services are available beyond disaster-affected scenarios. You can trust our service in case of over follow and after office-hours operations.
As per Murphy's law "whatever can go wrong, will go wrong." Whenever your call center goes down our professional staff will ensure that your call center is never impacted negatively. We are always open we will take care of your customers unit you go live again.
Medical Emergency Call Answering
Patient call is always important. When they need to fix appointment or need information that is normal and your call center will do perfectly fine. In case of emergency or when patient is already is pain and such situation arises beyond your routine office hours, In such situation patient need constant communication to stay alive in emergency, he / she needs professional first-aid instructions over phone. Nethawk will help you in this regard our “HIPAA compliant” medical emergency call answering service will take live transfer of such call that landed in your hospital. We will make sure Patient is provided medical care right there over phone.
Why Nethawk Disaster Backup Call Center Services?
- 100% Pakistan-based
- 3 Locations Across the country
- Fully Customized Services
- State-of-the-Art Technology Solutions
- System Redundancy and Reliable Backups
- Online Client Reporting through webportal Available 24/7
- No Canned Responses; Scripts Customized with Your business in Mind