Call Center Compliance
- Divert calls to agents trained in compliance techniques
- Speech-enabled IVR can filter sensitive actions
- Scripting ensures appropriate disclosures
- IVR language and other sales pitch as per permission marketing standards
Nethawk CX Call center Suite whether inbound, outbound or blended call center environment ensure data protection, privacy and certified with local laws and regularity authorities.
Your call center might be mandated by internal authority or by agencies to record calls forcefully. We can help you attain 100% compliance to standards locally or internationally.