EXCLUSIVE FEATURES OF NETHAWK’S INBOUND CALL SOFTWARE
Integrated Business Tools
Nethawk is integrated with unique business tools that enable the agents to have a comprehensive overview of the customer. This is one-of-a-kind software that can be integrated with third party software like Zendesk, Salesforce, SugarCRM, etc. to give the agent a 360-degree view of the customer. With the exceptional customization features of Nethawk software, the agent can have access to the customers call logs, previous tickets, cases, chat transcripts and more. This will enable the call agent to be more effective and efficient in handling customers complaint
The Total ownership cost of other software’s will be drastically reduced as Nethawk’s software can be integrated into different platforms. This will reduce the organization’s operational cost and also increases the average response time of the customer service department
Optimization Of Customer’s Experience
The overall productivity of agents can be improved for when they make informed decisions thereby optimization customers experience and satisfaction which contribute to the bottom line of the company. With Nethawks’ unique inbound software, agents can receive calls from their desktops while processing customers requests. This will significantly optimize customers experience.
The resilience and durability of Nethawks’ Inbound call software enable agents to enjoy uninterrupted services – with in-built capabilities to store data in case of hardware failure or network failure. This will enable any organization to provide 24/7 customer service to their numerous customers.
Real Time Metrics Capabilities
The real-time metrics feature of Nethawk’s Inbound calls software provides adequate data to the agents like average wait time, longest wait time, number of available agents, etc. it’s a favorable utility feature for call center managers who may use it to make strategic in-the-moment decisions for the betterment of the company